1. Consumers
Consumers have a statutory right of withdrawal as described on the Withdrawal Information page.
2. Paddle
Paddle is the seller of record and handles payments, receipts, subscription billing and refunds under the Paddle Refund Policy. Withdrawals and refund requests are made through the Paddle Customer Portal ("Manage subscription" or "Manage transaction" link in your confirmation email, or paddle.net), or by writing to support@libebox.com so that we can help you reach Paddle.
3. Cancellation
You can cancel at any time in the Paddle Customer Portal. Cancellation takes effect at the end of the current billing period, and you will not be charged again after that. Access continues until the end of the paid period.
4. Defects and access problems
If the product or files cannot be accessed, or do not match the description, contact support@libebox.com first. We will fix the problem or help you obtain a refund where the law or the Paddle Refund Policy provides for it.
5. Business customers
No statutory right of withdrawal applies. Refunds are handled under the Paddle terms and at our discretion unless the law requires otherwise.
6. Statutory rights
Nothing in this policy removes consumer rights that cannot be excluded.